How do I use the Appraisal Kit?
Your GoldPack Recycling Kit™ will arrive in a standard business envelope. It will include three items:
- A inventory card with a unique tracking code. This form contains a unique bar code so you can track your shipment from settlement offer to payment. The bar code represents the starting point for of our Gold Track™ online tracking system.
- A high security Tyvek™ Return Envelope, which is insured against loss or damage for up to $1,000 and includes a pre-paid FedEx® shipping label. Insurance up to $50,000 is available for larger shipments. With FedEx®, you will be able to track your shipment so you know exactly when your items have been delivered to our processing facility. While many of our competitors limit their liability to $100 in the fine print and use the United States Postal Service, SellYourGold.com believes your peace of mind is worth the extra cost to provide extra loss coverage and FedEx® service. A cost which we pay, not you.
- A thick, heavy duty polymer plastic bag with your unique tracking code. The bag is designed to protect your valuable items for shipping and includes your unique tracking number which allows us to process your shipment in the most secure and transparent way possible.
Simply fill out the inventory card, detach and keep the bottom half for your records, place your items into the plastic bag and seal it, insert the plastic bag into the prepaid Tyvek™ envelope and call FedEx® to pick up your package right at your own door.
Is the Appraisal Kit free?
Your GoldPack Recycling Kit™ is 100% free when you fill out our simple online form at www.SellYourGold.com or call 1-877-249-5821. And you have absolutely no obligation once you receive your GoldPack Recycling Kit™, although we are confident you will want to send it in.
Is my shipment insured?
Yes, if you use the Tyvek™ envelope with our pre-paid FedEx® shipping label, included in your GoldPack Recycling Kit™, or any other FedEx®-approved packaging materials.
What happens if I am unhappy with your offer and I want my items back?
If you elect to decline our offer before payment has been issued, we will ship your items back to you at no cost. If we have issued a check, you will have 10 days from the date on the check to contact us via e-mail or telephone if you wish to decline our settlement, and to return the check. When we receive our check back within 10 days, SellYourGold.com will return your items at no cost to you insured for the value of your settlement offer. If you opt for payment by RapidCash™ or PayPal™ payment options you waive the SellYourGold 10-day return policy. All items will be melted and recycled upon completion of Paypal™ and RapidCash™ transactions.
We created our GoldTrack™ System (to track your GoldPack Recycling Kit™) to make handling your offer easy for you in order to ensure 100% customer satisfaction. By logging into GoldTrack™, you can accept or decline your SellYourGold settlement offer, or change your payment option. 24 hours after you have been notified that your offer has been posted, your payment will be processed if you have accepted our offer or we have not been notified that you wish to decline, either by logging in to GoldTrack™ and clicking 'Decline', or calling/emailing our customer service number.
